SITE GUIDE
1. How Do I place an order?
2. How do I know that my order has been received by you?
3. Can a Greeting card be sent along with the gift?
4. Can I specify, date and time for delivery of my gift?
5. I have a special request for item (s) that are not in your catalogue? Can you execute the same?
6. How do I pay?
7. Is the online payment system secure?
8. How will I be charged?
9. What are the terms of the delivery service?
10. Are there any hidden costs such as delivery charges, taxes etc.?
11. How to know whether my order is delivered or not?
12. Privacy of information provided by me?
Submitting an Order
1. How Do I place an order?
To place an order, you have to click on the 'Order Now' link that has been provided next to the gift item that you want to order. On making a click on the link, you would be re-directed to the order form (on our payment gateway partner 'ccavenue.com' site). There you shall have to provide the shipping and billing (credit/ Debit Card) details. Also, you can specify the desired delivery date and Gift Message for the gift item on the order form.
2. How do I know that my order has been received by you?
All orders received will be confirmed by return e-mail by us (ccavenue.com sends an order conformation mail on behalf of Hyderabad Online Gifts). If you do not hear from us within 24 hours of submitting the order, please contact us at +91 8826526700 or e-mail us at orders@flower-india.in. In the subject line of all such e-mails, kindly mention 'Confirmation Awaited'.
For an urgent order, call for an immediate confirmation.
Confirmed orders (through e-mail by us) shall be executed according to (or as close to as possible) your requirements (See Terms).
3. Can a Greeting card be sent along with the gift?
Gifts are sent along with a Greeting Card. Just type in your message while placing your order and we print your message to tag along with your gift.
4. Can I specify, date and time for delivery of my gift?
Yes. Also, it is desirable to specify the desired delivery date while placing the order. We shall endeavor to have the order delivered at the nearest possible desired time. Our usual delivery hours are between 9 AM - 7 PM. You can also provide us with special instructions, if any, for your order.
For further details, please refer our 'Terms' section.
5. I have a special request for item (s) that are not in your catalogue? Can you execute the same?
Yes, please send an email with your requirements to us at orders@flower-india.in. In the subject line of all such e- mails, kindly mention 'Customized Order'.
Payment Mechanism
6. How do I pay?
We accept online payments. We accept all major credit cards, Debit Cards and Internet Banking Options. Alternatively you can deposit the cash in our bank accounts.
7. Is the online payment system secure?
Yes, all your online transactions on this site are secure. Online transactions and Credit Card processing on our website are managed through our authorized web retailer ccavenue.com. CCavenue.com is Verisign certified and a secured site. It is one of the leading Credit Card processing service provider on the Internet.
The credit card information that is provided by you on the site is used only for getting the authorization code from your bank. Your Credit Card information is NOT stored anywhere in our system.
You provide your credit/ debit card information directly to your bank through our payment gateway. Hence, your credit/debit card information is not shared with the merchant.
8. How will I be charged?
Although, prices mentioned on our site are in India Rupees, you will be charged in your local currency equivalent to the Rupee value only. The equivalent amount will be automatically calculated as per the prevailing bank rates.
Delivery Information
9. What are the terms of the delivery service?
We deliver to Hyderabad Same Day. Provided the order is placed before 2 PM. For Sundays, we do not have delivery after 2 PM, so you are requested to place orders before 10 AM.
For festive occasions, we would suggest you to place your orders 3-4 days in advance.
10. Are there any hidden costs such as delivery charges, taxes etc.?
There are no hidden charges. The listed price for the product is inclusive of all charges like packaging, shipping, handling, delivery and any taxes.
11. How to know whether my order is delivered or not?
You will receive a confirmation e-mail within 24 hrs. of delivery of order from us.
12. Privacy of information provided by me?
Your name, address, email information is not shared with anyone else. However, we occasionally send email to our customers notifying them of special offers/ reminders. However, you can choose not to receive such mails.
(Choose Gift Items from 'CATEGORIES' List in Left Panel)
